§321. Definitions

In this subchapter:

(1) Agency.-The term "agency" has the meaning given that term in section 3502 of title 44.

(2) Director.-The term "Director" means the Director of the Office of Management and Budget.

(3) Government service delivery.-The term "Government service delivery" means any action by an agency related to providing a benefit or service to an individual, business, or organization (such as a grantee or State, local, or Tribal entity), including any such action of a contractor or nonprofit organization acting on behalf of the agency or administering a federally-funded program.

(4) Government service delivery channel.-The term "Government service delivery channel" means the format or medium of an interaction or transaction with the Federal Government, including in-person, through the mail, through a digital service, by telephone, through a contact center, on a website, through outreach and communication, and through collaboration with a third party, or through other ways in which an individual or entity significantly interacts with the Federal Government.

(5) High impact service provider.-The term "high impact service provider" means an agency program identified by the Director due to the scale and impact of the public-facing services of the program.

(Added Pub. L. 118–231, §2(a), Jan. 4, 2025, 138 Stat. 2829 .)